For leaders wanting to develop new behaviours to increase their effectiveness, one key is to identify specific success measures. This is not as easy as it sounds. Alongside desired outcomes of any coaching project, clients and I work together to identify 2 – 3 specific success measures which they and others will see and experience as a result of the behavioural changes they are considering. How do we do this?
We identify specific relationships, in a specific setting and describe the desired result.
1. The context is the client is quiet, shy or reserved in leadership team meetings. The coaching outcome is
‘To be perceived as a valuable colleague amongst peers’ or, ‘To shift from being deferential to being a peer with colleagues and with those in authority’
The success measure for coaching might be: is actively sought and invited for information, feedback, and advice on current and strategic issues by peers and bosses
2. The context is boss and peer feedback indicate perceptions of arrogance, being opinionated, or not listening to others. The coaching outcome might be stronger peer engagement and positive staff relationships
The success measure might be: specified peers and staff across the business spontaneously report x being helpful, and easy to approach
Contact Diana to assist you identify success measures relevant to your team or work projects
© Diana Jones,The Organisation Development Company 2013.