Quality Interactions Save the Day

Do you have days when nothing seems to work out? I had one of these days on a recent trip to Picton.

I needed an internet source for a three hour zoom meeting. I felt like Goldilocks- I tried a café that set me up with internet vouchers and a chord to keep my laptop charged, but it was too noisy. I couldn’t hear.

I drove to the visitor’s centre, but it was closed. A staffer came to see what I wanted. They didn’t open until 10am, and had a 6o minute internet limit. That was too short.

The staffer directed me to the library, but it didn’t have internet. That wasn’t going to work.

What are you doing to encourage your staff to create quality interactions with your customers and stakeholders? Click To Tweet

A passerby directed me to the Villa Backpackers. As I was looking doubtful, he walked me there himself.

I presented my dilemma to the manager. He said, “Take the lounge, there is a fire in there. You can make yourself coffee or tea, internet is free and there is a power bank so you can charge your phone and air pods.” I settled into my meeting. That was perfect.

Everyone we encountered in service industries in small town Picton was a helpful, personable person who went beyond their ‘job’. These were people who created quality experiences with their interactions.

What are you doing to encourage your staff to create quality interactions with your customers and stakeholders?

© Diana Jones

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