Hunter and Diana discuss sociometry and its applications in organisations. They explore why people don’t want to work together, how to break down silos to create collaboration. They traverse informal and formal structures in groups, and how to refresh relationships in groups for productivity. Hunter asks Diana on the new skills required of leaders – asking exquisite questions to ensure participation and providing a process for participation to create psychological safety. Diana emphasises the power of making personal communications part of business interactions. They both champion systems thinking enabling two things: leaders to emerge from all parts of the organisation and releasing the untapped talents and experience in your organisation. The new business model is based on finding the real connectors in organisations, peoples shared experiences.