Diana explains that by using ‘it’ you assume that others know what you’re referring to. ‘It’ needs to have an identity in your written and verbal communications

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Diana demonstrates that by using the three words I, we, and you that you as a leader can use each of these words and have simple and powerful language for providing direction, encouraging collaboration, and creating engagement.

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In this podcast Diana identifies specific words and phrases that differentiate you as a leader when you’re with your peers.

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