Three little words you, we, and I. What’s in a word? Remember research from Dr Albert Mehrabian from UCLA in the 1960’s? Mehrablan identified that the power and effect of any communication came from: Words 7% Body language 55% Emotional tone 38% Accurate or not, Mehrablan’s research provides food for thought. One implication is while words are 7% of any communication, each of those words is likely to be important. the emotional tone you communicate...
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