A small town, with world class service.

3 days in picturesque haven Picton, population 4,300, and I encountered world class service, many times.

We went to an Irish pub for dinner. The atmosphere was warm and congenial, the service personable, the interior colourful and the food was fresh and delicious. We returned the following evening. We were met with, “Chardonnay sir, and for you ma’am, pinot gris?”

Yes. The bartender remembered our drinks after one visit. I was impressed and delighted.

I was struck by how the people in the service industries were personable, helpful and went beyond transactional interactions.

The experience of feeling valued and helped is gratifying and memorable. How confident are you that your team goes the extra mile for those they encounter?

© Diana Jones

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