Collaborations That Enhance Customer Experience

Events conspire. When events work in our favour, we achieve dramatically. When they don’t, we are managing a nightmare. The same can be said for the customer experience.

Are You Appointing the Best Person for the Job?

Are you really appointing the best person for the job? Tikanga holds the key. Finding the best person for the role has long been the intent for employment specialists and senior executives. Whether you use competency-based questions or the STAR method of behavioural interviewing, you will likely miss one central element. Discovering ‘who’ the person is, gives interviewers the best source to uncover the best candidate.

9 Ways To Positively Impact Leadership Team Meetings

From Dysfunction to Impact and Influence in Leadership Teams One thing that continues to surprise me with senior leaders is how many do not contribute to senior leadership meetings. Having worked with thousands of team leaders, I notice typical behaviours and one of these behaviours is to remain silent in meetings. Of course, there are many reasons for their silence. Kate, one of the leaders I spoke to, let me know what affects her: Without meeting protocols, others talk frequently...