How often have you reviewed a project with your team and asked: What worked? What didn’t work? What lessons have we learned? With these questions, I noticed people’s responses don’t get to the nitty gritty of what happened. I also noticed people go through the motions, are usually pleased to be together and discussing their work, but rarely have we discovered significant lessons. We might make minor adjustments to how we work, yet I notice the same mistakes are often...

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