There are times when being rational can be extremely helpful and essential. One occasion is when you receive feedback that cuts you to the core. You might hear your key stakeholder isn’t impressed with your work, or their experience of your relationship management. Ouch. You might also experience when a boss or colleague: Cuts across you Ignores you Forgets you Critiques you unfairly Ouch, again. Oddly enough, if you have experienced any of these examples, you are likely to have...

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